Return & Exchange Policy
Returns
How To Mail Back an Online Return
RETURNS
Items purchased from our Warehouse Sale Sections or full priced items purchased on PROMOTION are all final sale and cannot be returned or exchanged. All accessories and gift cards are also final sale.
Your item(s) must be unworn, unwashed, undamaged, and in its original packaging and/or with the original tags attached. Please note that all returns are subject to validation and approval by Thursdays and that Thursdays reserves the right to limit or refuse a return, in its sole discretion if these conditions aren't met.
Please Mail Back To:
HOLIDAY RETURN POLICY
Beginning November 21st.
All purchases made from November 21st until December 26th can be returned until January 9th.
Canadian online purchases may be returned one of two ways:
1. Return via Mail for a Refund
Your item(s) may be returned via mail to our store for a full refund at the customers expense. Mail your return using your preferred mail service - we recommend using a tracked service. Please e-mail us with the postal service and tracking information. Returns must mailed back within 14 days from the date of delivery of your order, and if you are outside of that timeframe we can reject the return.
Please email us at info@shopthursdays.com if you have any questions.
2. Return to our 1130 Yonge St Store for a Store Credit
Canadian online purchases may be returned to our 1130 Yonge St store in Toronto, Ontario for a store credit only. Returns can be made during store hours (Mondays - Saturdays, 10AM - 5PM). Returns must be made to the store within 10 days of date of delivery.
International Online Orders may be returned via mail to our warehouse at the address below. International returns are made at the customer's expense.
All original shipping and duty charges are non-refundable. Any return shipping or duty costs are at your expense for any items returned by mail.
For any questions please email us at info@shopthursdays.com
IN STORE PURCHASES
All purchases made in-store can be returned back to our store within 10 days from the date of purchase. These returns will receive store credit only in the form of a virtual gift card, which can be used online or in-store. This gift card will be sent to your email.
RETURN & EXCHANGE DETAILS
RETURNS
When returning an item online:
- Ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included in or on the package. All items must have their original tags attached. If your item did not come with tags, disregard this step.
- Once your return is received and inspected, we will send you an email to notify you that we have received and refunded your item(s). We will notify you if your return has been rejected and the reason.
- If your return is approved, it will be processed and refund will be made in the form of the original payment, unless we agree to credit a different payment type. Please allow your bank 5 - 10 business days to process the refund. It will not show on your bank statement right away.
PLEASE NOTE: We will not accept returns sent to any location other than the address above.
REPEATED RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Thursdays account or future orders being refused.
EXCHANGES
Online Exchanges
At this time we cannot accommodate direct exchanges online. Please return your order and make a new purchase.
HOW TO MAIL BACK AN ONLINE RETURN
1. Please request a return via info@shopthursdays.com
2. Once your return request is reviewed and accepted by our team, you can go to your local post office and ship back the return
3. Package all your items securely, with original tags attached (if applicable), and place your original order invoice into the package.
5. Once we receive your return, we will process it and you will receive an email with confirmation of your refund. Please note that due to extra safety measures in place, returns may take longer than usual to process.