Canadian online purchases may be returned by mail for a full refund to the original method of payment (less shipping costs) within 14 days of the delivery date with original packaging. Canadian Online purchases may also be returned to the Thursdays Toronto store location for store credit only, to 1130 Yonge St, Toronto, ON M4W 2L8 within 10 days.
Your item(s) must be unused, undamaged and in its original packaging and/or with the original tags attached. Please note as well that all returns are subject to validation and approval by Thursdays and that Thursdays reserves the right to limit or refuse a return, in its sole discretion.
All shipping and duty charges are non-refundable. Any shipping or duty costs are at your expense for any items returned by mail.
Sales are final on all accessories and gift cards.
For any questions please email us at email@example.com
TO RETURN BY MAIL:
- Returns are accepted within 14 days of ship date in Canada and 30 days internationally.
- Contact us via email at firstname.lastname@example.org, (referencing your order confirmation number) with your request before returning the item(s). We will issue a return authorization number. The return authorization number must be written on the outside of the package or goods will not be accepted at time of delivery.
- Send your return to Thursdays, 72A Wingold Avenue, Toronto, ON M6B 1P5, using your preferred, trusted courier and retain the tracking information for your reference. Note that Thursdays is not responsible for any delays or missing items during return shipping. You are responsible for all shipping and duty costs associated with the return.
- Ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must have their original tags attached.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your return will be processed, and your refund will be made in the form of the original payment, unless we agree to credit a different payment type.
TO RETURN TO STORE:
- Returns are accepted within 10 days of ship date in Toronto only.
- Bring your original invoice or order confirmation email along with the item(s) you would like to return, to the Thursdays store at 1130 Yonge St, Toronto, ON M4W 2L8.
- All items must have their original tags attached.
- Credit only for in-store returns.